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Sales & quotes

Deals, quotes, orders, invoices and products.
Christian Thor
By Christian and 1 other
• 20 articles

Sale Opportunity Forecasting

Sale Opportunity Forecast in Simply CRM Introduction The Sale Opportunity Forecast feature in Simply CRM is designed to help organizations manage and predict current and future sales opportunities. This tool provides insights into your company’s overall sales pipeline, allowing you to view opportunities by team, individual users, and specific stages. It also supports advanced configurations like financial year settings, targets, and opportunity type mappings for more accurate forecasting. Features of the Sale Opportunity Forecast Forecast Hierarchy Simply CRM's forecast allows you to configure teams and users hierarchically, making it easier to manage forecasting across different levels of the organization. The hierarchy visualization includes: - Administrator: Shown at the top with all users as subordinates. - Vertical Connection: Displays users at the same level. - Horizontal Connection: Indicates senior-subordinate relationships. - Authorization Levels: Darker blue boxes indicate higher authorization, while lighter blue boxes represent lower authorization. You can easily add subordinates by hovering over a user and clicking the "+" button, or remove users with the delete button. FY (Financial Year) Configuration The forecast includes customizable Financial Year (FY) Configuration options: - Period: Choose between monthly or quarterly periods. - Number of Periods: Set the number of periods in your financial year. - FY Start Date: Define the start date for the financial year to align forecasts with your fiscal periods. Sales Stage Mapping This feature allows you to map each sales stage to a broader category (e.g., Pipeline, Best Case, Committed, Closed). This helps ensure accurate reporting by categorizing opportunities consistently across your teams. Opportunity Type Mapping Similar to sales stage mapping, opportunity type mapping allows you to categorize opportunities (e.g., New Business, Resale). This categorization improves forecasting accuracy and reporting clarity. Targets You can assign targets for each financial year per sales representative or team. These targets can be based on opportunity type or other custom criteria. To adjust a target, simply click on the value, type in the new amount, and click anywhere on the screen to save. Understanding the Forecast Report The Forecast Report is where users and managers can view the forecast data in detail. Here’s how it works: - View Forecast: Clicking this button opens the forecast report. - User and Sales Team List: Located in the left sidebar, this displays a list of users and their teams. - Sort by User: Clicking on a user reveals a "speedometer" style graph and their progress. - Sort by Period: The period dropdown allows you to sort the report by the financial periods (e.g., months or quarters) configured during setup. Under the Best Case Chart, you'll find a list view of opportunities, which can be expanded to show details by sales stage or user. You can also sort the opportunities by periods, users, or teams to get a clear overview of the forecast. Conclusion The Sale Opportunity Forecast in Simply CRM provides an intuitive and powerful tool for managing and predicting sales performance. By configuring financial periods, sales stages, and opportunity types, you can generate accurate forecasts that help teams stay on track with their targets. For more information or assistance with setting up your forecast, please reach out to our support team.

Last updated on Nov 07, 2026

How to manage deals in Simply CRM

Simply CRM provides you with the Deals module, which you can use to create and manage your deals, qualify them and view their records. Important: The Deals module was formerly known as Opportunities. If you’re looking for instructions on Deals, this support article will provide you with helpful advice on how to use them. In the module, the Sales Stage field represents the progress towards the sale closure, while the fields Amount and Expected Close Date are used to drive the Sales Pipeline reports. Let’s cover all the different views available in the Deals module, before we explain how to create a deal. The types of views In the Deals module, Simply CRM users have three different views available: - List View allows you to quickly filter records and customize them according to your needs. - Kanban View provides you with a card view of records which allows you to quickly act on blockers, view and plan the work, as well as to optimize the work process and increase productivity. - Calendar View lets you have a wider scope and examine the deals that you expect to close in the future. How to create deals Now, we will explain how you can create deals for the different types of customers. The sales process can begin from various stages and you may need to create deals for leads, existing contacts or organizations, or new customers. Deals for a lead You can convert a lead into a deal and track the sales process to its closure (i.e. whether the deal is won or lost). This is a great option because Deals allow you to: - Track the sales stages - Schedule calls, meetings, presentations, etc. - Negotiate prices - Send quotes Deals for an existing customer In Simply CRM, existing customers represent all contacts that are already collaborating with you. The customer details can be stored in the form of a contact or an organization record. In case an existing customer qualifies as a lead for a new business deal, you can create a new Deals module record for it and associate it with its existing record. Deals for a new customer Simply CRM considers all customers without a record in your instance as a new customer. If you plan to collaborate with a new partner, whether an individual or a company, you can create a contact or an organization record for them and associate the newly created record with a deal. Deal projects To track the progress of a deal that is won, Simply CRM allows you to create deal projects. When you create a project, all related modules, such as Quotes, Comments and Activities, will be mapped from the Deals record. Create a deal manually You can create a deal manually and enter its details by pressing the Add Deal button in the Deals module, which can be found under the Sales tab on the left menu. Once you enter all the details, press Save to create the deal. Quick create a deal If you don’t have time to enter all the details, you can use the quick create option in the top right corner to create a new deal. Quick Create a DealPress on the plus icon to access the quick create option, select Deals and enter the necessary details. Press Save to confirm the creation of a new deal. How to manage deals Simply CRM lets you view and configure the deal’s sales stage, probability, close date, amount, weighted revenue and many other properties. Weighted Revenue The Weighted Revenue field helps you anticipate the scope of the business that you can agree with the deal. It is calculated automatically when you enter data in the Amount and Probability fields. The formula used to determine Weighted Revenue is simple: Amount*Probability/100. In other words, if Amount=2000 and Probability=10%, then Weighted Revenue=200. This formula is configured under the workflow called Deals: Calculate or update weighted revenue. You can edit or disable this workflow by following the instructions in this article. Deals list view operations Simply CRM allows you to perform the following operations from the Deals list view. You can create custom filters and browse through the records according to your needs. You can also Edit, Delete and Add comments to desired records and you can select multiple records to perform the same operation on the selected range. Similar to other modules, you can use the Deals Fields & Layout in the Customize drop-down menu to edit the fields and organize their layout. The Deals Workflows option allows you to edit or set new workflows on the module to automate tasks and actions. The Picklists Values lets you edit the values of picklists. Edit field mapping When you decide to convert a deal into a project, you can use the Deal to project mapping option from the Customize drop-down menu to edit and add new mapping options, as shown below. Import deals Simply CRM allows you to import thousands of deals at once and save time. To import deals from an external source in the form of a .csv or .vcf file, read our guide on importing records. Export deals If you need all your deals’ data in the form of a spreadsheet, you can export it by clicking on the More button on the Deals homepage and selecting Export. The following options are available in the Export pop-up window: | Field | Description | |---|---| | Export selected records | Choose this option to export the records selected in the list view | | Export data in current page | Choose this option to export all records on the current page in the list view | | Export all data | Choose this option to export all in the module | Select the preferred option and click on the Export Deals button to initiate the exporting process. Set Top Deal notifications To avoid missing out on important deals, you can set up a workflow that will send you notifications whenever you have a big deal on your hands. Follow the instructions below to configure a workflow that will notify you whenever you can close a big deal. Open the Deals module from the Sales tab on the left menu. Click on the Settings icon and choose the Deals Workflows option. In the new window, click on the New Workflow button in the top right corner. Enter the workflow details and set its recurrence. You can use Only first time conditions are met, for example. Then, configure the desired condition for your workflow. For instance, you can set Amount greater than 1000. Press Save. After that, you can create a new task that will send you an email. Here, select Send mail as the task type and click on the Create button. You can enter the task title (only for your reference) and configure the email recipients by selecting the options from the drop-down menu or entering them manually. Enter the email subject, body text and press Save. Now, this workflow will automatically send you an email whenever you have a big deal, i.e. a deal whose amount is greater than the condition you set. Associate deals with other records You can associate deals with other records to create an all-around view and monitor the following details: | Field | Description | |---|---| | Comments | Allows you to view comments exchange between users | | Activities | Allows you to schedule activities | | Contacts | Allows you to associate contacts with deals | | Products | Allows you to associate products with deals | | Documents | Allows you to associate documents with deals | | Quotes | Allows you to view or create quotes | | Sales Order | Allows you to view or create sales orders | | Activity History | Allows you to view events and tasks that are marked as completed or held | | Services | Allows you to associate existing services with deals |

Last updated on Nov 07, 2026

How to create invoices in Simply CRM

Simply CRM supports invoices, allowing you to bill customers for your services and products. An invoice represents a bill statement issued for services and products provided to the customer. It is usually sent to the customer upon purchase and it contains the details of the purchased items. Create an invoice If you want to create an invoice, open Invoices under the Inventory tab on the left menu. In the new window, press the Add Invoice button and fill in the necessary information. Press Save to confirm the creation of the invoice. Item details In the Invoices module, you will have a new block called Item Details, which will provide you with greater flexibility, allowing you to add and edit products and services, as well as manage their prices. To use the Item Details block, open the Invoices module from the Inventory tab. In the create or edit view of an invoice, you will find this block at the bottom of the page. You will find a detailed breakdown of each option in the Item Details block below. | Field | Description | |---|---| | Tax Region | Allows you to select the tax region from the drop-down menu | | Currency | Allows you to choose the preferred currency from the drop-down menu | | Tax Mode | Allows you to specify the tax mode – individual or group | | Product | Allows you to add products to the invoice | | Service | Allows you to add services to the invoice | | Discount | Allows you to offer discounts on the invoice items | | Add Product | Allows you to add a new product block | | Add Service | Allows you to add a new service block | Create an invoice from a deal After you win a deal and close a sale, you can create an invoice from a Deals record by following the instruction below. Under Sales, click on Deals. Select the desired Deals record from the list view of records to open the detailed view of the given deal. Then, press the More button to open a drop-down menu and press Create Invoice. Create an invoice from a quote After your quote gets approved, you can use that quote to create an invoice which will automatically use all of the quote’s information. Follow the instruction below to create an invoice from a Quote record. Open the Quotes list view and press on the desired record to open the detailed view. There, you will need to click on the More button and use the option Generate Invoice. If necessary, you can edit the invoice details, before you press Save to confirm the creation of the invoice. Create an invoice from a sales order When you create a Sales Order, you can use its record to automatically generate an invoice with the same information. Follow the instruction below to create an invoice from a sales order. Open the Sales Order module from the Inventory tab on the left menu and click on the desired record in the list view. In the detailed view of your preferred record, press the More button to open a drop-down menu with additional options. Choose Create Invoice and modify the invoice details according to your needs. Press Save. Manage invoices Operations you can perform from the list view of invoices Similar to other modules, the Invoices module allows you to perform various actions from the list view. To explore these options, open the Invoices homepage. In the top left corner, you will have the option to edit, delete or comment on the selected invoice records. Press on the More button to Find Duplicates in the selected range or export it to an external file. In the top right corner, you will find the Customize button, which will open additional options, allowing you to edit the fields with the Layout Editor, configure workflows that will automatically perform certain tasks or modify the picklist values using the Picklists Values option. Operations you can perform from the detailed view of invoices The detailed view allows you to perform operations over a certain invoice record. To access the detailed view, you will need to open the Invoices module by selecting Invoices under Inventory on the left menu and pressing on the desired record. This will allow you to perform various actions on the selected invoice – you will be able to tag the record, edit or delete it, export it in PDF format, send it via email, create payments or sales orders, etc. Associate invoices with other records If you associate Invoices with other modules, you will be able to display a complete view of its relations as well as the entire log history. | Field | Description | |---|---| | Activities | Allows you to schedule tasks | | Documents | Allows you to associate documents with your invoices | | Assets | Allows you to associate assets with your invoices | | Payments | Allows you to accept online payments on the invoices | | Updates | Allows you to track all changes on the invoices | Payments for invoices By default, Simply CRM provides you with many-to-many relationships between payments and invoices. This means you can relate multiple invoices to a single payment record. To create a payment record for multiple invoices, open Payments from the Inventory tab on the left menu. In the new window, press on the Add Payment button to open a drop-down menu and select Payment From Customer.

Last updated on Nov 07, 2026

What Are Product Bundles in Simply CRM?

Product bundles in Simply CRM allow you to group multiple products or services together and sell them as a single package. This is especially useful when you regularly offer a set of products together—for example, a starter kit, service packages, or a hardware + support combo. Each bundle includes: - A parent product (the bundle itself) - One or more child products (the items included in the bundle) This feature helps streamline your sales process, simplify invoicing, and provide clear visibility into what’s included in each offer. Benefits of Using Product Bundles - Sell multiple items as a single unit - Save time on data entry - Apply discounts to the full package or individual items - Ensure consistent pricing and product combinations - Improve reporting on bundled offers How to Create a Product Bundle in Simply CRM Follow these steps to create a new product bundle: 1. Navigate to the Products module Go to Inventory > Products in the main menu. 2. Create or edit the parent product This will be the bundle that contains the grouped items. Click Add Product or open an existing one. 3. Scroll to the ‘Bundle Items’ section Find the section labeled Product Bundles or Sub Products (depending on your version). 4. Add child products Click Add Product Line and select the individual products you want to include. Specify quantity and price if needed. 5. Save the product Once your bundle is set up, click Save. You can now use this bundle in Quotes, Invoices, Sales Orders, and more. How to Use Product Bundles in Sales Documents When creating a new Quote, Invoice, or Sales Order: 1. Add the bundle product to the item list. 2. The child products will be automatically listed below. 3. You can adjust quantities or apply discounts as needed. 4. Save and send the document like usual. Tips and Best Practices - Use clear names for bundle products so your team and customers know what’s included. - If pricing needs to be adjusted frequently, consider setting bundle prices dynamically based on the child products. - Use descriptions in the bundle to explain what’s included in simple terms for the customer. If you have any questions about using product bundles in Simply CRM, don’t hesitate to contact our support team.

Last updated on Nov 07, 2026

Sales Opportunity Forecast

Overview The Sales Opportunity Forecast module in Simply CRM helps you project expected revenue based on open sales opportunities. It provides visibility into pipeline value, weighted forecasts, and expected closing performance. Use it to: - Track revenue targets - Review projected income - Monitor pipeline health - Support cash-flow planning How Forecasting Works The forecast is calculated from your Opportunities (Deals) using: - Sales Stage - Amount - Probability - Expected Close Date Weighted Forecast Formula Forecast Amount = Opportunity Amount × Probability (%) Example: - Deal Value: $10,000 - Probability: 60% - Forecast Contribution: $6,000 Key Features 1) Forecast by Time Period View expected revenue by: - Month - Quarter - Year - Custom date range 2) Forecast by Sales Rep Analyze projected revenue by individual users for: - Performance reviews - Target tracking - Coaching and performance management 3) Forecast by Sales Stage See how projected revenue is distributed across your pipeline stages (e.g., Prospecting, Proposal, Negotiation, Closed Won) to identify bottlenecks. 4) Probability-Based Projections The module calculates weighted revenue using probability values assigned to each sales stage. To adjust stage probabilities: - Settings → Sales Stages How to Use the Module Step 1: Confirm Opportunity Data For accurate forecasting, ensure each opportunity includes: - Amount - Sales Stage - Probability - Expected Close Date Step 2: Open the Module Navigate to: - Sales → Sales Opportunity Forecast Step 3: Apply Filters Filter results by: - Date range - Sales rep - Sales stage - Team Step 4: Review Results The module displays: - Total pipeline value - Weighted forecast total - Number of opportunities - Breakdown by stage and/or user Best Practices - Keep probabilities realistic - Update close dates regularly - Re-stage or close stalled opportunities - Review forecasts weekly - Align stage probabilities with historical performance Common Use Cases Revenue Planning Estimate upcoming revenue for budgeting and financial planning. Sales Performance Tracking Compare forecasted revenue against actual closed revenue. Cash-Flow Prediction Anticipate income based on expected close dates. Executive Reporting Provide leadership with a clear snapshot of projected revenue and pipeline health. Troubleshooting Forecast Numbers Look Incorrect Check: - Are probabilities assigned to all sales stages? - Are opportunity amounts completed? - Are expected close dates accurate? - Are filters excluding relevant records? Forecast Is Lower Than Expected Common causes: - Opportunities concentrated in low-probability stages - Missing close dates - Early-stage heavy pipeline - Narrow date filters applied Summary The Sales Opportunity Forecast module in Simply CRM provides probability-weighted visibility into future revenue. Maintaining accurate opportunity data and realistic stage probabilities ensures reliable forecasting and stronger sales planning.

Last updated on Nov 07, 2026

How to create products in Simply CRM

Generally speaking, products are goods in your inventory and they can be rendered to customers or procured from suppliers, depending on the nature of your business. In case your company resells goods, the Products module will function as a link between the Sales and Purchase departments. Create products manually If you need to enter the product details individually, you can create a product manually in the Products module. To do this, you will need to open the Products module from the Inventory tab on the left menu and press the Add Product button in the top right corner. In the resulting window, you can enter all the product information and press Save to confirm the creation of the record. Quick create products If you don’t have time to enter all the product details, you can use the quick create option, which is represented by a plus icon in the top right corner. Fill in the product details in the create view and press Save. Import products Products are no different than other modules in regards to importing records. For a detailed guide on how to import records in Simply CRM, visit this link. Export products If you need your products data in the form of an external spreadsheet file, you can export your records from the module homepage. Press More > Export to initiate the process. A pop-up window with the following options will appear: Choose the preferred settings and press Export Products. | Field | Description | |---|---| | Export selected records | Choose this option to export the records selected in the list view | | Export data in current page | Choose this option to export all records on the current page in the list view | | Export all data | Choose this option to export all records in the module | Manage products Operations you can perform from the list view of products The Products homepage represents the list view of the module and you can perform the following operations in it: - Search the records - Filter records according to custom criteria - Perform mass actions, such as edit or delete records - Customize the field layout in the Layout Editor - Set up workflows using Products Workflows - Modify picklist values according to your needs Operations you can perform from the detailed view of products When you open the detailed view of the desired Products record, you will be able to: - Edit the existing product details - Select More > Delete to delete the Product record - Select More > Duplicate to create a duplicate copy of the Product record - Select More > Create Quote to create a quote for the Product record - Select More > Create Invoice to create an invoice for the Product record - Select More > Create Sales Order to create a sales order for the Product record Product bundles Product Bundles is a feature that allows you to create sub-products for your products. This way, you will automatically choose all sub-products when you select a parent product while you’re creating a quote, an invoice or a sales order. Follow the instructions below to find and select the sub-products of any given product in Simply CRM. Open the Products module and go to the detailed view of the desired product by simply clicking on it in the list view. In the detailed view, press on the shopping cart icon, which denotes the Product Bundles option. Then, press Add Product to create a sub-product within the selected product or click Select Product to choose from the existing products. After you create the product bundle, you will be able to select it under quotes, invoices, etc. Let’s add this product bundle to an invoice. First, we will open the Invoices module under the Inventory tab on the left menu. Then, we can either create a new invoice or choose an existing one. In any case, we will move to the Item Details block of the invoice and select the parent product. You will notice that all sub-products are automatically added together with the parent record, as can be seen below. If you do not want to display the sub-products in the invoice, you can simply disable the appropriate checkbox, as shown in the image below. #### How to calculate the product bundle price The product bundle price depends on the currency set in the User Preference window. You can click on Update Bundle Price to convert, calculate and display the total cost of the product bundle in the preferred currency, as set in My Preferences, regardless of the currency in which the product is listed. | Field | Description | |---|---| | Product Name | Enter the product name. This field is mandatory. | | Product Active | Check this box if the product is available | | Sales Start Date | Specify the date when the sale will start | | Sales End Date | Specify the date when the sale will end | | Support Start Date | Specify the date when the support will start | | Support End Date | Specify the date when the support will end | | Vendor Name | Select the name of the vendor | | Unit Price | Select the price of the product unit | | Handler | Select the user or group that is the product owner | | Quantity in Stock | Specify the number of products in stock | | Product Image | Upload an image of your product | | Purchase Cost | Specify the purchase cost of the product | Important: The sub-product price does not affect the net price in invoices, quotes, etc. The stock quantity of sub-products will be reduced when you create an invoice for the parent product. Select products When you create a quote, invoice or sales order, you can click on the Products icon to select an existing product or press the Add Products button to include more products. ### Product stock updates How an invoice impacts the product stock Let’s illustrate the impact of an invoice on the product stock through a real-life example. - The stock quantity of the Earphones product is 500. - The invoice for the Earphones product has the quantity specified as 100. Now, we can inspect how the product stock quantity will be affected by the invoice and its status. Let’s deconstruct the following scenarios: 1. If Invoice Status is Created, then the stock quantity will decrease by 100 and equal 400. 2. If Invoice Status is Cancelled, then the stock quantity will increase by 100 and equal 500. 3. If Invoice is Deleted, then the stock quantity will return to the original value, which is 500. Important: These updates will be put in effect only if UpdateInventoryProducts On Every Save workflow for Invoice is active.

Last updated on Nov 07, 2026

How to create service contracts in Simply CRM

A service contract represents an agreement under which you are required to provide service for a purchased product over a limited time period. As per the negotiated terms, your service centre will need to provide customers with help during the agreed time period. This means that a service contract as a warranty and it improves customer satisfaction, helping you build long-term relationships with your customers. Create service contracts manually You can create a service contract manually by opening the Service Contracts module from the Support tab on the left menu. When you enter the module, press the Add Service Contract button in the top right corner and enter the service contract details. Click Save to confirm the changes. Field information The following table breaks down the information found in the create view of a service contract. | Field | Description | |---|---| | Organization/Contact Name | If the service contract is added from an invoice, quote, sales order or purchase order, this field will be automatically updated | | Contact Start Date | The service contract becomes effective on this date | | Contract End Date | The service contract ends on this date | | Tracking Unit | Select the desired tracking unit from the drop-down menu | | Total Units | Specify the number of the offered service instances | The following table explains the information seen in the detailed view of a service contract. | Field | Description | |---|---| | Used Units | This field is automatically updated when the Status field is set to Closed | | Contract Completion Date | This field is automatically updated when the Status field is set to Complete or when the Used Units reaches Total Units | | Planned Duration | This field is automatically updated when the Status Contract comes to end | | Actual Duration | The total time (calculated in days) taken to finish the service contract | | Progress (%) | This field is automatically updated when you modify the Used Units field. Calculated as: Used Units/Total Units * 100 | Quick create service contracts If you don’t have time to fill in all the service contract details, you can use the Quick Create option by pressing on the plus icon in the top right corner and selecting Service Contract. Fill in the basic information about the service contract and press Save. Import service contracts Simply CRM allows you to import thousands of service contracts from an external file at once. Check our guide on importing records for more details on how you can import service contracts. Export service contracts You can also export all your service contract records to an external file if you ever need them in a spreadsheet. Follow the instructions listed below to export your service contracts. Open the Service Contracts module homepage by selecting Service Contracts under the Support tab on the left menu. From the list view, select the records that you want to export and press the More button to open a drop-down menu. From there, select Export. This will open a new pop-up window with the following options: Select the preferred option and press Export Service Contracts. Associate service contracts with other records By associating service contracts with other records, you will get a complete overview of all module relations and its entire log history. | Field | Description | |---|---| | Esign Documents | Allows you to associate service contracts with cases | | Documents | Allows you to associate service contracts with documents | | Cases | Allows you to link the case registered with a service request | | Activities | Allows you to add or link a service activity | | Work Order | Allows you to list work orders |

Last updated on Nov 07, 2026

How to create vendors in Simply CRM

A person, company or organization that supplies you with services or products is considered to be a vendor. Manufacturers and resellers can also be viewed as vendors. Create vendors manually To create a new vendor manually, select Vendors under the Inventory tab on the left menu. Press the Add Vendor button in the top right corner. In the new window, enter the vendor information and press Save. Quick create vendors Similar to other module records, you can use the quick create option to create a new vendor. Press the plus icon in the top right corner and select Vendor. Then, enter the vendor details in the the Quick Create view and press Save to confirm the creation of a new vendor record. Import vendors Simply CRM allows you to import all types of records, including vendors, from external files. Follow our guide on importing records, if you want to import a file with your vendors. Export vendors Similarly, you can easily export all your vendor records from Simply CRM, if you need your vendor data in the form of a spreadsheet. To export vendor records, open the Vendors homepage by selecting Vendors under Inventory on the left menu. Press the More button and choose Export. When you press Export, you will see the following pop-up that presents you with your export options. Select the options according to your needs and press Export Vendors. Operations you can perform from the Vendors homepage The module homepage represents the list view of all records. This means you can perform the following operations on Vendors (and any other module homepage): - Search records - Filter records - Perform mass actions, such as edit or delete - Rearrange the field layout using the Layout Editor - Set up workflows using Vendors Workflows - Modify picklist values in the module - Configure the module numbering - Create module webforms Operations you can perform from the detailed view of Vendors Once you enter the detailed view of a specific vendor record, you will be able to: - Edit vendor details - Select More > Delete to delete the vendor record - Select More > Duplicate to duplicate the vendor record - Select More > Create Quote to create a quote for the vendor record - Select More > Create Invoice to generate an invoice for the vendor record - Select More > Create Sales Order to form a sales order for the vendor record Associate vendors with other records When you associate vendors with other records, you will get a complete overview of all module relations as well as its entire history. | Field | Description | |---|---| | Products | Allows you to view products associated with vendors | | Purchase Order | Allows you to view purchase orders associated with vendors | | Contacts | Allows you to view the contacts associated with vendors | | Emails | Allows you to view the emails associated with vendors |

Last updated on Nov 07, 2026

How to create services in Simply CRM

Services typically represent all types of assistance that you provide to your customers. They can be free or paid and they can also be viewed as non-stock items rendered to customers. Naturally, there are no service bundles. Create services manually Similar to other modules, you can create service records manually and enter their details individually. To create a service manually, open Services under the Inventory tab on the left menu and press the Add Service button in the top right corner. Fill in the necessary service details and press Save. Quick create services If you need to create a service and you’re running out of time, you can use the quick create option in the top right corner. In the Create Service view, fill in the service information and press Save. Import services If you already have a .csv or .vcf file with your services, you can import it and save time on creating service records. Follow this guide to import records in Simply CRM. Operations you can perform from the list view of services The Services homepage represents the list view of all module records and it allows you to perform the following operations: - Search the service records - Filter services according to custom criteria - Perform mass actions, such as edit or delete records - Customize the field layout in the Layout Editor - Set up workflows using Services Workflows - Modify picklist values to fit your requirements Operations you can perform from the detailed view of services When you open the detailed view of the desired service, you will be able to: - Edit the existing details - Select More > Delete to delete the Service record - Select More > Duplicate to create a duplicate copy of the Service record - Select More > Create Quote to create a quote for the Service record - Select More > Create Invoice to create an invoice for the Service record - Select More > Create Sales Order to create a sales order for the Service record Export services If you ever want to have your services neatly listed in the form of a spreadsheet, you can export them from Simply CRM. To export service records, open the Services module from the Inventory tab on the left menu. In the Services homepage, select the desired records, press the More button and choose Export. This will open a pop-up window with the following options: In case you need help understanding the options, here is a quick breakdown of each option: | Field | Description | |---|---| | Export selected records | Choose this option to export the records selected in the list view | | Export data in current page | Choose this option to export all records on the current page in the list view | | Export all data | Choose this option to export all records in the module | Select the options according to your needs and press Export Services. Field information | Field | Description | |---|---| | Service Name | Enter the service name (this field is mandatory) | | Active | Check this box if the service is available | | Category | Select the category to which the service refers (installation, support, etc.) | | Usage Unit | Select the type of units: hour, day, incidence | | Number of Units | Specify the number of available units | | Sales Start Date | Specify the date when the sale will start | | Sales End Date | Specify the date when the sale will end | | Support Start Date | Specify the date when the support will start | | Support End Date | Specify the date when the support will end | | Price | Specify the service price | | Handler | Select the service owner from groups or users | Select services When you’re creating a quote, invoice or sales order, you can select to add existing or new services to it.

Last updated on Nov 07, 2026

How to create sales orders in Simply CRM

Sales Orders help your team monitor all the products that need to be produced, shipped or warranties given in accordance with the agreed deals, prices and dates. A sales order contains important information, such as: Sales Order Number, Purchase Order, Recurring Invoice, Billing and Shipping Address, Products or Services, Prices, and Taxes, etc. Create a sales order To create a sales order, open the Inventory tab on the left menu and select Sales Orders. In the new window, press the Add Sales Order button in the top right corner and enter the necessary details in the resulting window. Press Save to confirm the creation of the Sales Order. Create a sales order from a quote When your quote gets approved, you can create a sales order from it. This way, you will automatically transfer all the Quote record information to the new sales order. In order to create a sales order from a quote, you will first need to open the detailed view of the desired quote. Then, you will need to press the More button in the top right corner to open a drop-down menu and select the Generate Sales Order option. If necessary, you can edit the details of the Sales Order before you press Save to confirm its creation. Operations you can perform from the list view of sales orders Similar to other modules, the list view of Sales Orders allows you to perform mass operations and actions on your records. Here, you can edit, delete or filter records in bulk, as well as edit fields, workflows and picklist values. Naturally, to perform list view operations in Sales Orders, you will first need to open the module. You can do that by selecting the Sales Orders option from the Inventory field in the menu on the left side of your screen. Then, click on the checkboxes on the left side of each record to select them. When you select all the desired records, you can press on the pencil or trash can icon to perform mass editing or deletion. In the top right corner, you can press on Customize to configure fields through Layout Editor, edit workflows or picklist field values. Operations you can perform from the detailed view of sales orders Similar to the list view, the detailed view allows you to perform various operations on the records within the Sales Orders module. Follow the instructions below to manage operations in the detailed view of Sales Orders. Open the Sales Orders list view, as described earlier in this article, and select the desired record. This will open the detailed view, where you will be able to perform the following operations: - Tag the record - Share the record through email - Edit specific fields within the record - Delete the record - Export it in PDF format - Duplicate the record - Create an invoice, etc. Item Details Item Details provides you with additional flexibility when adding products or services, managing their prices and discounts in the Sales Orders module. Follow the steps outlined below to find the Item Details block in Sales Orders. Open the module, by choosing Sales Orders under the Inventory field on the left menu. In the list view, open the detailed view of an existing record or add a new record. You will find the Item Details block near the bottom of the detailed view. | Field | Description | |---|---| | Tax Region | Allows you to select the desired tax region | | Currency | Allows you to select the preferred currency | | Tax Mode | Allows you to configure the tax mode, either group or individual | | Product | Allows you to add a product from your inventory | | Service | Allows you to add a service from your inventory | | Price Book | Allows you to set different price values | | Discount | Allows you to offer discounts on products and services | | Add Product | Allows you to add a new product | | Add Service | Allows you to add a new service | Associate sales orders with other records You can associate sales orders with other records to display a complete overview of the Sales Orders module relations with other modules. In addition, this will help you maintain a log of entire module history. | Field | Description | |---|---| | Updates | Allows you to monitor all updates and edits on the sales record | | Activities | Allows you to schedule tasks | | Documents | Allows you to associate documents with the sales order | | Invoice | Allows you to view the invoice created for the current sales order |

Last updated on Nov 07, 2026

Introduction to the Simply CRM Inventory

Simply CRM Inventory allows you to automate your order processing, product shipping activities and inventory stock management. This article will explain how the inventory works and how you can use it to make your business more efficient. The inventory process flow chart The following chart explains how the inventory functions. Delivery notes represent documents that accompany the goods. They list out the product description and the quantity of goods. Receipt notes are internal documents that serve as proof that the recipient received the exact goods that they ordered. Bills are invoices that list out the products or services sold by the vendor. Inventory stock management Whenever you receive an order or deliver a product to a customer, the Quantity in Stock field of the appropriate product gets updated automatically. By default, workflows are preconfigured in the delivery notes and receipt notes modules. In other words, the product stock is automatically updated when the Receive Note status is Received and Delivery Note status is Delivered. You still need to enable them, however. Important: You can set workflows to update the inventory stock whenever a purchase order is fully received, a sales order is fully shipped, or whenever you receive or deliver a stock. Keep in mind that the purchase order workflow is automatically disabled when you enable the Receipt Note workflow, and vice versa. Similarly, when you enable the Delivery Note workflow, the Invoice workflow is automatically disabled, and vice versa. Stock reversal If you reopen a receipt note or a delivery note, the status changes back to Open and the stock update is reversed. This means that the stock is decreased in the receipt note and increased in the delivery note. How to create receipt notes The Simply CRM Inventory provides you with an order management system that lets you create receipt notes for purchase orders linked to specific vendors, as well as generate bills when the order is successfully completed. Receipt notes allow you to: - Track all items; - Generate bills from payment orders; - Automatically update product stocks. You can quickly create receipt notes from Purchase Order records. Open the Purchase Order module and select the desired record. Click on the ellipsis icon and select Create Receipt Note. Enter the necessary receipt details. You can use the Item Details tab to view all products in the purchase order. This allows you to configure the items and their quantity. Click Save. Once you save the receipt note, the purchase order status will automatically be set to Receipt Initiated. The following table breaks down all line item options in Simply CRM. | Line Item option | Description | |---|---| | Item Name | Specifies the product you purchased from the vendor. | | Ordered | Specifies the items ordered in the original purchase order. | | Received | Specifies the items received as part of a previous receipt note. This tracks the total number of items received across all receipt notes from the original purchase order. | | Receiving | Specifies the items received as part of this particular receipt note. | | Outstanding | Items that are yet to be received from the original purchase order. | Receipt note and purchase order statuses Receipt notes can have one of three following statuses: - Open – set when you create the receipt note; - Received – set when you receive the item from the vendor; - Canceled – set when you cancel the items you ordered. Purchase orders have five different status options: - Created – set when you create the purchase order with vendor items; - Receipt Initiated – set when you create the first receipt note referring to the purchase order; - Partially Received – set when you receive a part of the ordered items (we recommend this option if you’re receiving the item in multiple shipments); - Fully Received – set when you receive all ordered items from the vendor; - Canceled – set when you cancel the order from the vendor. How to create bills In Simply CRM, bills are used to initiate payments to vendors in regards to items received from a purchase order. To create a bill from a purchase order, open the desired purchase order record to view its details. In the detailed view of the record, open the Bills tab and press the Add Bill button in the top left corner. In the new window, enter the bill information, such as bill date, due date, vendor name, etc. After you fill out the bill information, move to the Item Details tab and select the items that you’re paying with the bill. Press Save. How to create payments Once you create a bill, you’ll need to initiate a payment for the purchased items. To create a payment, you will need to open the detailed view of a Bill record. Press on the ellipsis icon and choose Create Payment. Fill out the payment details, such as the amount, recipient, etc. Press Save. How to create delivery notes Simply CRM allows you to create delivery notes for sales orders linked to customers, which will automatically generate an invoice when the order is completed. To create a delivery note, you’ll need to open the desired Sales Order record and press on the ellipsis icon to find the Delivery Notes tab. There, press the Add Delivery Note button. Enter the details of the delivery note, configure the items and their quantity. Press Save. When you save the delivery note, the status of the order will change to Delivery Initiated. The following table explains the line item options for delivery note: | Line item option | Description | |---|---| | Item Name | Chooses the product that will be delivered to the customer | | Quantity | Specifies the number of products that will be delivered | | Outstanding | Shows how many products from the purchase order are yet to be delivered | Delivery note and sales order statuses Delivery notes in Simply CRM always have one of the following statuses: - Open – set when the delivery note is created; - Scheduled for delivery – set when the shipment date is specified; - Shipped – set when the items are shipped from the storage; - Delivered – set when the items are delivered to the appropriate customer; - Canceled – set when the delivery is canceled (for whatever reason). Similarly, sales orders have a limited number of statues, which can be: - Created – set when the sales order with the items that need to be delivered is created; - Delivery initiated – set when the first delivery note linked to the sales order is created; - Partially delivered – set when a part of the delivery has been completed; - Fully delivered – set when the delivery is finished and the order completed; - Canceled – set when the order is canceled. How to create invoices After you fulfill an order, you will need to generate an invoice from the sales order and email the customer. You can learn more about invoices here. Frequently asked questions How can I print a delivery note? You can print a delivery note by opening the detailed view of the desired record. Press on the ellipsis icon and choose Print/Export PDF. Click on Print or Save PDF, depending on your preferences. How can I send a delivery note to a customer? If you want to send a delivery note to a customer, you’ll first need to open the desired record in Simply CRM. Can I adjust the stock only after the purchase order or sales order is fully received/delivered? Yes, if you open the appropriate module and turn on the workflow named Update Inventory Products on Every Save. Can I adjust the stock after each delivery or receipt note? Yes, but you need to enable the delivery or receipt note workflow named Update Inventory Products on Every Save. Does the inventory get affected when I create an invoice? Yes, the stock quantity of the product specified in the invoice will automatically be reduced. Does Simply CRM offer stock management? Yes, Simply CRM provides all users with stock management features as well as predefined workflows that automatically update your inventory.

Last updated on Nov 07, 2026

How to install and use the Document Designer in Simply CRM

Document Designer is a new app that is available for free in the Simply CRM app store. It works a template builder that allows you to craft beautiful documents and files for your company. Using Document Designer, you can now create highly professional, branded documents for your organization. From invoices to quotes, web forms and brochures, you can make it all. No special design skills are necessary because our tool comes with the CK Editor built in. All you need to craft compelling templates is a basic understanding of HTML and the ability to use the drag-and-drop feature with predefined input fields. Further, our Document Designer allows you to quickly edit and make changes to your PDF files. Just import them to your instance of Simply CRM, make the necessary changes in the Document Designer and then export them. It takes only a few minutes. Want to learn more about how to install and use the Document Designer in Simply CRM? Check our detailed guide below for instructions. How to install the Document Designer In order to set up the Document Designer, you’ll first need to activate the application from the App Store. To do that, go to Settings > App Management > Apps. Locate the Document Designer app in the list and press the Activate button to turn on the app. Activate Document Designer When you activate the app, it will become available to you through the menu on the left side. Simply click on Tools and select Document Designer to access the app. This action will lead you to the app’s homepage, where you’ll see a list view of all the available document templates. Simply CRM allows you to can add, import or export the templates, using the buttons shown in the image below. The Document Designer comes with several premade templates, which you can browse through in the list view. If you wish to create your very own template, you can just press on the Add button in the top left corner. This way, you’ll open the editor which allows you to freely customize a document and create a template for it. Note: The Document Designer is based on the CK Editor. For detailed instructions on how to use the CK Editor, please check their user guide. To demonstrate how the editor works, we’ll walk you through the process of creating an invoice template in the Document Designer. How to create a template using the Document Designer Before you start creating a template, we advise you to try to visualize the end product of your work. For our example, we’ll use the following invoice form as our end goal: Simply CRM Final Invoice Made in Document Designer For starters, we see that the company logo is in the top left corner. We’ll add a header element to that part of the document. To add a heading to your template, simply press the Page Header option on the right. Next, press the image icon to add the logo image to your heading. Click on the image to edit its properties and upload your logo. Head over to the Upload tab and select the image you want to upload. Once image is uploaded, press the Send it to the Server button to upload the image to the server side. Move over to the Image Info tab if you want to specify the image height, width, borders or alt text. When you’re done configuring the image settings, press OK. The company logo should appear in your template, as shown below. Next, we’ll want to add the title for the template that we’re creating. To do that, we’ll use the header element once more, but this time we’ll simply type out the title and center the text. After adding the title, we’ll focus on creating the document structure using the text elements. To create our template, we’ll need three columns of text: Date, Invoice number and Customer ID. Therefore, we’ll use the table option from the top menu. This will lead us to a pop-up window where we’ll set up the table properties, such as columns, rows, headers, etc. When you configure all the settings, press OK. Next, you can simply type in the column names to create the following overview: After we create the table layout, we’ll add records from the Invoices module in Simply CRM. To achieve that, we’ll click on Properties on the right side. In the Module field, we’ll select Invoices. In the Field dropdown, we’ll choose Invoice Date. Press the table cell under Date and then click Insert. The Date cell will be populated with the label $Invoice__invoicedate$, which will always be automatically filled in with the invoice date value from the invoice you select in the Invoices module. We’ll repeat the same process for the remaining two columns in our invoice table. Instead of invoice date, we’ll enter the invoice number and customer ID labels, as shown in the image below. Next, we’ll add a Line element, which will function as a delimiter that separates the invoice table from the rest of the document. After we add the line, our template will have the following form: Below the line, we’ll add the billing and shipping information. We’ll turn to the tables element once more and add a table with two rows. Then, we’ll use the Properties option to add the labels for all the necessary billing and shipping details. This way, we’ll produce the following table: Once we’re done with the billing and shipping information, we’ll focus on creating the Terms section. We’ll start by adding a new heading, as shown below: Then, we’ll add a table element with a single row and fill it with the terms and conditions label from the Properties option to create the following table: Now, we’ll add the pricing information to our table by using the Pricing Table option from the right side. By default, the pricing table will be filled in with all the necessary labels. The next step for us is to add a section for the invoice remarks. You can simply use a text element or clone and edit the Terms section. To make the document official, we’ll add an electric signature element to it. However, in order to add this element, we’ll need to expand the remarks section, as the electric signature element always needs to be created within a text element. You’ll find the Signature element under Fields on the right side of the editor. Like with any other element, we’ll just drag and drop the signature to our preferred position. Simply CRM provides you with two options to fill in the signature. You can either upload an image of your signature, in which case it acts as a regular image, or write out the signature manually. To upload an image of your signature, you can just double-click the signature element. If you want to enter the signature manually, hover over the element and click the settings icon. A new pop-up will appear and you’ll be able to draw your signature using your computer mouse, as we did in the image below: When you press the Sign button, the signature will be added to your template. In the end, we’ll add a footer to our document and enter the company information in it. To achieve this, we’ll use the Page Footer element from the editor. In the footer, we’ll enter the relevant company information as text. Once the footer is added, we’re done creating our template. To check whether everything looks as intended, we’ll download the template as a PDF file, using the Download option from the editor. When we open the PDF file, we see that the template looks exactly as we want it to appear. How to use the template in Simply CRM Once we’re done making and checking the template, we’ll test it by using it on one of the records in our instance of Simply CRM. To do this test, we’ll move over to the Invoices module and select one of the invoices to open its detailed view. In the detailed view, we see the Document Designer button in the top right corner. By pressing the button, we’ll open the pop-up window that allows us to select the document template that we want to apply to this invoice. From the list, we’ll select our template and press the PDF icon. Simply CRM will automatically generate the PDF version of the invoice using the template we made earlier. You can download and open the invoice to confirm the template is applied correctly. When we open our template, we can see that the template works exactly as intended. With this check, we’re done with our guide on how to use the Document Designer in Simply CRM. If you have any questions or experience any issues while using Document Designer, feel free to reach out to our support team through live chat or email.

Last updated on Nov 07, 2026

How to set up recurring sales orders and invoices in Simply CRM

Simply CRM was built to make business simpler and easier for everyone. With sales orders, our system helps you relieve the work load on your team and automate a variety of monotonous tasks. By simply filling out the recurring invoice information in your sales order, you can automate the entire invoicing process. All you need to do is choose the recurrence interval, the start and end period of the sales order and select the invoice status. Simply CRM will do the rest: the platform will automatically create and send invoices to your customers, allowing you to focus on more important tasks in your organization. For more details on how to set up recurring invoices for subscriptions, check our guide below. How to set up recurring sales orders In order to set up recurring invoices, we first need to open the Sales Orders app in Simply CRM. You can access Sales Orders by selecting them from the Inventory tab on the left. In the Sales Order app, press the Add Sales Order button in the top left corner. In the new window, you’ll need to enter your sales order details. Please note that the following fields are mandatory: - Subject - Status - Organization Name - Assigned To If you do not fill out the mandatory fields, you will not be able to create your sales order. Next, you’ll need to fill in the Recurring Invoice Information section. To begin, click on the box next to the Enable Recurring option to turn on the recurring invoices. Then, enter the start and end period by selecting two dates between which the sales order will be active. You’ll also need to enter the payment duration, which will be shown on the invoice, and the invoice frequency. The frequency determines how often the recurring invoice will be sent. In the end, you’ll need to select the invoice status, which will be automatically given to all invoices that you generate using the recurring sales order. Important: The invoice status does not affect the sales order. Whichever status you choose, the invoice will be sent to your customer. After you enter the Recurring Invoice Information, you should move on to the Address Details section. Here, you’re required to enter the billing address and the shipping address of your client. All other fields are optional. In the next section, you can add the terms and conditions for your sales order as well as an optional description of the order. Lastly, you’ll need to enter the invoice details. The Item Name field is mandatory in this section. You can enter the product or service that you’re selling by typing it out in the item name field and clicking on it from the drop-down. Alternatively, you can click the cart icon to browse through all the products and services that you have in your instance of Simply CRM. Once you select your item, all other fields will be populated automatically. Below the item details, you’ll see your invoice summary. There, you can make any necessary adjustments by increasing or decreasing the price, depending on your agreement with the client. When you’re done configuring your sales order, press Save. You’ll be redirected to the detailed view of your sales order, where you can double-check all the information that you entered. Depending on your configuration, your clients will start receiving recurring invoices as defined in the Details tab of your sales order.

Last updated on Nov 07, 2026

Tax region, currency and tax type on quotes, sales orders and invoices

Quotes, sales orders, invoices and purchase orders have three settings at the top of Item Details: Tax Region, Currency and Tax Type. Changing one of them updates the item lines and totals straight away. On a saved record the change is saved at once and the totals are recalculated. Tax Region The tax region decides which VAT rates apply. - Group tax: the group tax uses the rate set for the region, for example 0 % for customers outside the EU. Without a region, the tax's default rate is used. - Individual tax: each line uses its product's rate for the region. If the product has no rate for that region, its default rate is used. Tax rates are set up by an administrator in the tax settings. On a record you choose between them by picking the tax region; the rate itself cannot be changed there. Currency - A new record starts in the base currency. - When you change the currency, each line's price becomes the product's price in the new currency, if the product has one. Otherwise the price is converted with the exchange rate. - Prices you have changed by hand, purchase costs and discount amounts are converted with the exchange rate. - The exchange rate of the currency is saved on the record. Tax Type - Group: one tax on the items total minus discount. The (+) Group tax row shows the rate and the tax amount. - Individual: tax per line. Each line shows (+) Tax with rate and amount above its net price. The items total includes the line taxes, and the group tax row is hidden.

Last updated on Nov 07, 2026

Item lines on quotes, sales orders, invoices and purchase orders

Quotes, sales orders, invoices and purchase orders show their products and services in the Item Details table. Every line has the same columns in all four modules. Columns on a line - Item Name: the product or service. Pick it with the search field or the catalog button. - Product Name: filled in from the selected product or service. You can change it for this line only. - Item Comment: filled in from the product's description. You can change it for this line only. - Quantity - Purchase Cost and Margin: the product's purchase cost times the quantity, and the selling price minus that cost. They are shown on quotes, sales orders and invoices, not on purchase orders. - Selling Price: the price of one unit. Below it you find: - (-) Discount: use the toggle next to the field to choose % or a fixed amount, then type the value. A line has either a percentage or an amount, not both. - Total After Discount: quantity times price, minus the discount. - Total: quantity times price. - Net price: the line total after discount. With Tax Type set to Individual, the line's tax is added. Tax per line The tax rates of a line are only shown when Tax Type is Individual. With Group, which is the default on a new record, the tax is calculated in the totals. See the article about tax region, currency and tax type. Totals Under the table you find Sub Total, Discount, Charges, Profit, Pre Tax Total, the tax, Adjustment and Total. Profit is the pre-tax total minus the purchase cost of the lines. The Details tab Totals, Currency, Conversion Rate, Tax Region and the other fields that belong to the table are not repeated as plain fields in the Details blocks. Use the Item Details table. Different columns for a customer Which fields the table shows, and in which column and order, is part of each customer's field setup. Extra fields in the product table get their own column automatically. Contact Simply support if you need a different layout.

Last updated on Nov 07, 2026

How to create Price Books in Simply CRM

Simply CRM allows you to configure Price Books to help you better manage your products and services. Price Books act as catalogues and they help you create more flexible pricing options and customize your offers for individual customers. For example, Price Books allow you to configure wholesale and retail prices, and offer seasonal promos or discounts, without editing the product itself. In fact, you can vary the prices of your products whenever and however you want. This lets you reward your best customers or leads with personalized discounts and special offers. How to install Price Books in Simply CRM Before you start creating Price Books for your products/services, you will first need to activate the Price Books module in Simply CRM. To achieve that, visit your Settings page and select Apps from the App management option in the main menu. Browse through the new window to find the Price Books app. Then press the Activate button in the bottom right corner. When you activate Price Books, you’ll get access to configure the module’s settings directly from the Apps list. The Options button on the left allows you to quickly configure the Price Book module layout, workflows, picklist values and numbering settings. For more details on how to edit module settings, please visit our guide on adding and editing module fields. Once you activate Price Books, you can access the app by opening the Inventory tab on the left menu and choosing Price Books. Important: After you activate Price Books, you’ll need to refresh your page to see it in the menu. On the module page, press the Add Price Book button in the top left corner. Price Books List ViewIn the new window, you’ll be able to configure the Price Book name, currency and status. If you wish to create an inactive Price Book, simply uncheck the Active box. Optionally, you can also add a brief description of the Price Book. When you finish configuring the Price Book settings, press Save. Your new price book will be listed on the Price Books module page, as shown below. New Price Book in the List ViewSelect the Price Book from the list to open its detailed view. Then, click on the Products tab. Price Book Products in SimplyTo set up special pricing for your products, click the Select Product button. Select Product in Price BooksIn the resulting pop-up window, you’ll be able to select the products that you want to add to your Price Book as well as configure their selling price. Simply press on the check mark box on the left side next to the Product Number column to add it to the Price Book. Once you finish selecting the products and setting their prices, press the Add to PriceBooks button. Important: The selling price you choose here will only be applied to products within the Price Book. Outside of the Price Book, the product will retain its original price. The products you add to the Price Book will now appear in the Products tab in the detailed view of your Price Book, as shown below. Product List in Price BooksIn case you want to add services to your Price Book, follow the same steps described above. Just select the Services tab at the start. Services in Price BooksYou can also add products and services to Price Books from the detailed view of individual product/service records. Locate the desired record in its module, click on it to open the detailed view and then select the Price Books tab. In the Price Books tab, you’ll be able to create a new Price Book by clicking on the Add Price Book button as well as add the product to an existing Price Book by using the Select Price Book button. How to use Price Books As mentioned earlier, Price Books allow you to offer unique pricing models for your products and services. Using Price Books, you can reward long-time customers or encourage new clients to purchase your services/products by offering them special deals. You can achieve this by applying Price Books when creating invoices, quotes and sales orders. First, navigate to the desired module, for example, Invoices. Then, click on the Add Invoice button in the top left corner. Fill out the invoice details according to your needs. If you’re unsure how to fill out an invoice, please check our in-depth guide on creating invoices in Simply CRM. When you scroll down to the Item Details block, select the product or service that you want to add to your invoice. Then, you’ll see the Price Book icon in the Selling Price column. When you press the icon, you will get a pop-up window in which you’ll be able to select what Price Book you want to apply to the invoice. Simply click on the Price Book name to apply its selling price. Price Book Selection in InvoicesOnce you select the Price Book, the Selling Price column in the invoice will be automatically updated to reflect the new price imported from the Price Book you selected. Important: The pop-up window will only show you the Price Books that contain the item that you added to your invoice. When you finish creating the invoice, press the Save button at the bottom of the page. If you want to apply Price Books to sales orders or quotes, follow the same procedure in the appropriate module.

Last updated on Nov 07, 2026

Tenant Subscription Management

Short summary (how it works) Tenant Subscription Management automatically keeps your subscription billing in sync with how many users are actually active on each Tenant. Active Tenant Users are rolled up daily and compared to the subscription on the Sales Order. If more users are active than paid for, the difference is invoiced and the subscription is increased. At renewal, the subscription is adjusted to match the current number of active users. Overview This setup is designed for user-based subscriptions (seat licensing) where customers can add or remove users over time, and billing should reflect real usage without constantly adjusting subscriptions up and down during a billing period. The model separates: - Actual usage (who is active right now) - Subscription baseline (what is currently paid for and will renew) This makes billing predictable while still ensuring that additional usage is billed correctly. Modules involved In addition to standard vtiger modules, the setup uses: - Tenants Represents each customer environment / SaaS tenant. - Tenant Users (TU) Each record represents one licensed user belonging to a Tenant. Typical fields: - Tenant (relation) - Product / License type (relation) - Status (Active / Inactive) - Start date (and optional End date) - Sales Orders (SO) Represents the active subscription. Each product line represents a license type, and the quantity represents the number of paid seats for the current period and future renewals. How the billing logic works Daily seat rollup (scheduled workflow) A scheduled workflow runs once per day and performs the following steps: 1. Roll up active Tenant Users For each Tenant and license type, the system counts how many Tenant Users are currently active. 2. Compare usage with subscription baseline The active user count is compared with the quantities on the related Sales Order. 3. Handle over-usage (scale up) If the number of active users is higher than the number of paid seats: - The difference is invoiced as an adjustment (typically prorated until the next renewal date). - The Sales Order line quantity is increased so the new seat count becomes the new subscription baseline. 4. Handle under-usage (scale down) If the number of active users is lower than the number of paid seats: - No refund is created during the active period. - Freed seats remain available and can be reused by new users. This ensures that: - Additional usage is always billed. - Temporary reductions in users do not constantly change the subscription mid-period. Subscription renewal (period start workflow) At the start of a new billing period (before the recurring invoice is generated): 1. Recalculate the baseline - The Sales Order quantities are updated to match the current number of active Tenant Users. - Quantities can go both up or down at renewal. 2. Recurring invoicing - The normal recurring invoice process uses the updated Sales Order quantities as the basis for the new period’s subscription invoice. This ensures that each new period starts with a subscription that reflects the real current usage. Key principles - Tenant Users = actual usage This is the source of truth for how many licenses are really in use. - Sales Orders = billing baseline This is what customers are currently paying for and what will renew next period. - Scale up during the period, right-size at renewal - During a period: only increases are billed. - At renewal: the subscription is aligned to real usage (up or down). Customization The setup can be adapted to different business rules, for example: - Different TU statuses (e.g. Pending, Suspended). - Different proration models for mid-period upgrades. - Custom pricing or discounts per Tenant or license type. As long as Tenant Users represent real usage and Sales Orders represent the paid baseline, the model remains simple, predictable, and flexible.

Last updated on Nov 07, 2026

Standard Billing Flow

TLDR (Quick Overview) 1. Billing details are defined on the Organisation. 2. These include billing email, billing contact, CC/BCC, and EAN number. 3. When a Sales Order is created, these billing details are automatically copied. 4. The Sales Order also defines how invoices should be sent (email, EAN, or not sent). 5. When an Invoice is created from the Sales Order, the same billing settings are copied. 6. If Email is selected, the invoice is sent to the organisation billing email and billing contact. 7. CC and BCC recipients are included automatically. 8. If EAN is selected, the invoice is sent via EAN and an informational email is sent to the billing recipients. 9. An invoice is only sent if a PDF exists and the invoice is booked/posted. 10. Invoice lifecycle fields track status such as sent date, overdue, and paid date. Standard Billing Setup The standard billing setup ensures that invoice delivery details are defined once on the Organisation and automatically reused on Sales Orders and Invoices. This reduces manual work and ensures invoices are always sent to the correct recipients. 1. Organisation (Billing Setup) Billing information is primarily defined on the Organisation record. Typical fields include: - Billing email (organisation’s main invoicing email) - Billing contact (specific person responsible for invoices) - Billing CC (additional recipients) - Billing BCC (hidden recipients) - EAN number (for electronic invoicing) These fields act as the default billing configuration used throughout the invoicing process. 2. Sales Order When a Sales Order is created and linked to an Organisation, workflows automatically copy the billing details from the Organisation. This typically includes: - Billing contact - Billing CC - Billing BCC - EAN number - Invoice delivery method The Sales Order also contains a dropdown field: How should we send invoice(s) Typical options: - Send per email - Send per EAN - Do not send This setting determines how the invoice will later be delivered. 3. Invoice Creation When an Invoice is created from a Sales Order, the system copies the billing settings from the Sales Order. Copied fields include: - Organisation - Billing contact - Billing email - CC / BCC recipients - EAN number - Invoice delivery method This ensures the invoice inherits the same billing configuration as the order. 4. Sending the Invoice The selected delivery method determines how the invoice is sent. Email If Email is selected: The invoice is sent to: - Organisation billing email - Billing contact email Additional recipients from CC and BCC are included automatically. The email can also include a greeting such as: Hi <contact-firstname> EAN If EAN is selected: - The invoice is sent through the EAN network. - An informational email is also sent to the normal billing recipients. Do Not Send If Do not send is selected, the system will not automatically send the invoice. 5. Conditions for Sending An invoice will only be sent automatically if: - A PDF version of the invoice exists - The invoice status indicates that it has been booked / posted This prevents incomplete invoices from being sent. 6. Invoice Status Tracking Invoices track several lifecycle statuses, such as: - Draft - Approved - Booked - Sent (with date) - Read / received (with date) - Overdue - Partially paid - Paid (with date) These fields make it possible to monitor the full invoicing lifecycle.

Last updated on Nov 07, 2026

How to create Custom Pipelines

To create a custom pipeline go to your account Settings → App Settings and select Visual Pipeline option. Click on the Add Visual Pipeline button at the top right corner. In this window you are able to give a name to your new pipeline, let’s say Deals by Lead Source. Select the App from which the system will pull the data for this pipeline, for our example let’s use Deals. And choose the drop-down field for Pipeline Stages, in our case Lead Source. After that, you can select the list to which this Pipeline will apply. We will choose All Deals. You can then select the field to sum up on the header of your columns, and decide whether you want this Pipeline to be the default filter. Next options allow you to manage the visual aspect of your Pipeline. Add stages of the Pipeline and select the color of that stage by clicking on the Add Stage button. There is no limit to how many stages you can add. Then, select the fields that you want to have reflected in every pipeline card and the number of cards to be displayed on the screen. You can then decide whether to add an option to delete the card, by ticking the “Enable Delete On the bottom” checkbox. Once you have completed the set up, click Save.Your new Pipeline has now been added to the Deals App. You can select it from the Pipeline view drop-down at the top of your List. The custom pipeline is complete and ready to be used. Should you need any help, send us a note to support@simply-crm.com.

Last updated on Nov 07, 2026